How is AllPayer different from NaviNet® itself?

NaviNet® is bought by health plans, which is why provider offices get access to those plans at no cost. AllPayer is bought by the provider organization. It is the subscription a practice adds when its payer mix is wider than the set of plans that sponsor its access, extending reach to thousands of health plans, ASO groups, and third-party administrators through the same login.

Who should be looking at AllPayer?

Practices, billing companies, and revenue cycle teams whose staff maintain credentials for a long list of payers. The value is proportional to how fragmented the payer mix is. The more portals a biller keeps open, the more a single login is worth.

Does it replace plan-sponsored NaviNet® access?

No. Sponsored access continues unchanged. AllPayer sits alongside it and widens the reach of the same session, so staff are not switching between two ways of working.

Does a health plan have to do anything for its providers to use AllPayer?

No. It is a direct relationship between the provider organization and NaviNet®. Plans benefit indirectly, because the office is in the portal more of the working day.

AllPayer is a subscription, priced against the size of the organization and the payer reach it needs. Practice size and payer mix are what set it, so a first conversation starts there rather than with a range.

Is protected health information handled to the same standard?

Yes. AllPayer runs on the NaviNet® platform, which is HIPAA compliant and HITRUST certified. Security documentation is available under NDA during evaluation.

NaviNet AllPayer^®

One login. The whole payer mix.

A provider subscription that extends NaviNet^® reach to thousands of health plans, including payers, ASO groups, and third-party administrators, through the login an office already uses every day.

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How NaviNet AllPayer^® serves the NantIQ^® mission

NaviNet AllPayer^® removes the portal tax on provider offices, giving them one set of credentials, one interface, and one place to work regardless of how many plans a practice bills.

For providers: Extend payer access beyond the plans that sponsor NaviNet^®, reaching thousands of health plans, ASO groups, and third-party administrators through a single subscription and a single login.
For payers: Meet provider offices in the portal they already keep open, rather than competing for attention with every other plan's separate credentials.

Thousands

of health plans, ASO groups, and third-party administrators reachable

One

$13.61

saved per claim status inquiry moved from manual to electronic

Source: CAQH Index (now the DataSpring Index) (opens in a new tab)

The portal tax nobody budgets for

A practice that bills twelve payers keeps twelve sets of credentials. Every one of them has its own password rule, its own idea of where claim status lives, and its own reason to lock a user out on a Monday morning. None of that work appears on a fee schedule, and all of it is paid for in staff time.

NaviNet AllPayer^® is the answer to that arithmetic. It is a provider subscription that extends reach to thousands of health plans, including payers, ASO groups, and third-party administrators, through the NaviNet^® login an office is already using for the plans that sponsor its access.

Why it sits with the plan-sponsored platform, not against it

Health plans buy NaviNet^® so their provider network has one good way to reach them. That solves the problem from the payer’s side of the table. It does not solve it from the practice’s side, because no single plan sponsors the whole payer mix.

AllPayer closes that gap without asking anyone to change how they work. Sponsored access keeps functioning exactly as it does today; the subscription widens the same session outward. Staff learn one interface, and the plans on the far side of it stop being the reason a biller has eleven browser tabs open.

What it means for payers

Adoption is inherited, not engineered. Electronic prior authorization submission through NaviNet^® runs roughly 40% above the industry standard adoption rate,¹ and the reason is not that the authorization screen is unusually good. It is that the office was already in the portal when the authorization needed submitting. Every hour AllPayer keeps a practice inside NaviNet^® for its other payers is an hour that habit is being reinforced for the plans that sponsor it.

The economics underneath are the platform’s own: a manual claim status inquiry costs roughly $15.68 to process against about $2.07 electronically, and industry-wide, automating the eligibility and benefits workflow represents an estimated $12.8B annual savings opportunity.² AllPayer’s contribution is to widen the set of transactions eligible for that swap.

Adoption rates are reported by NaviNet^® from its own platform data. ↩
Administrative transaction costs and the industry-wide savings opportunity are reported by the CAQH Index (now the DataSpring Index), which measures transaction volume, cost, and automation rates across US healthcare each year. ↩

Capabilities

What's inside

Single-login payer reach

One credential set reaching thousands of health plans, including payers, ASO groups, and third-party administrators.

Eligibility & benefits

Coverage and membership verification across the subscribed payer set, without switching portals between patients.

Claim status

Status inquiry against payers that would otherwise require a phone call, a separate portal, or a clearinghouse report.

Claim submission

Submit claims to the subscribed payer set from the same session, without a separate portal for each destination.

ERAs

Electronic remittance advice retrieved alongside the claims it settles, so posting and follow-up start from one place.

Works alongside sponsored access

Plans that already provide NaviNet^® keep working exactly as they do. AllPayer extends the same session outward to the rest of a practice's payer mix.

No installation

Web-delivered, like the rest of the platform, so adding it does not involve desktop software or an IT project.

Same security posture

HIPAA compliant and HITRUST certified, held to the standard the platform has maintained across 25+ years of delivery.